Communicate and Relate Effectively at the Workplace
1. Define communication and describe ways that communication can happen.
2. Develop and reflect on own communication skills, including non-verbal, para-verbal and active listening.
3. State barriers to communication and describe how to overcome them.
4. Converse with others adeptly and mitigate precipitating factors.
5. Define conflict and conflict resolution.
6. Explain the conflict resolution process and techniques to process different types of conflicts.
7. Describe types of negotiations, phases of negotiations and the skills needed for successful negotiating.
8. Apply negotiation techniques and strategies to recognise mutual gain.
Learner | Course fee and Funding | Company-sponsored | Self-sponsored | |
| SME | Non-SME | |||
| Singapore Citizens (21yo to 39yo) and Permanent Residents | Full Course Fee Amount Payable | 430.00 129.00 | 430.00 215.00 | 430.00 215.00 |
| Singapore Citizens (40yo and above) | Full Course Fee Amount Payable | 430.00 129.00 | 430.00 129.00 | 430.00 129.00 |
| Non-Singapore Citizen/PR (Foreigner) | Full Course Fee Amount Payable | 430.00 430.00 | 430.00 430.00 | 430 430.00 |
Establish the excellent ways to relate effectively with people at your workplace. Practice and polish up your visual, vocal and verbal strategies to deliver convincing conversations and connect positively with others.
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Establish the excellent ways to relate effectively with people at your workplace. Practice and polish up your visual, vocal and verbal strategies to deliver convincing conversations and connect positively with others.
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