Service Excellence (Level 1)
Overview
Objectives
Course fee
Overview
TGS-2019504432
Eligible for Claim Period: 14 Oct 2019 – 03 Sept 2027
Training Duration: 2 days (16.00 hours)
Group size: up to 20 pax
Who should attend?
Professionals seeking to improve themselves for enhanced business/career success.
Objectives
1. Relate customers’ needs, expectations and choices to their persona.
2. Recognise the impact of one’s professional image and persona on own organisation.
3. Project a professional image and persona, particularly when delivering go-the-extra-mile service.
4. Interact effectively with customers.
5. Deliver customised and personalised service to create a positive customer experience.
6. Escalate feedback on areas of improvement to enhance customer experience.
Course fee
Learner | Course fee and Funding | Company-sponsored | Self-sponsored | |
| SME | Non-SME | |||
| Singapore Citizens (21yo to 39yo) and Permanent Residents | Full Course Fee SSG Training Grant Amount Payable | 430.00 -301.00 129.00 | 430.00 -215.00 215.00 | 430.00 -215.00 215.00 |
| Singapore Citizens (40yo and above) | Full Course Fee SSG Training Grant Amount Payable | 430.00 -301.00 129.00 | 430.00 -301.00 129.00 | 430.00 -301.00 129.00 |
| Non-Singapore Citizen/PR (Foreigner) | Full Course Fee SSG Training Grant Amount Payable | 430.00 NA 430.00 | 430.00 NA 430.00 | 430 NA 430.00 |
The purpose of sales and service in business is to create customers and keep them. So come acquire service secrets that customers love and discover the easy and fun steps to turn every difficult customer into a happy one!
Testimonial
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Our Google Ratings and Reviews
ishaq bin hayat
2 years ago
I just have a short 15min one on one conversation with her, and she does have that simple charismatic charm. She is really the best in her profession.
J Zhuo
2 years ago
I’ve attended Jill Lowe courses and I find these topics enriching and applicable even in my everyday life. I learn more about myself. She’s an inspiring mentor who leaves a lasting impression on her students’ mind. Jill has added value to my life, and has always been encouraging. I’m thankful to have met her and I’ll urge everyone to attend her courses.
Shih Chin Teo
2 years ago
Taking up this course is a gift to yourself.
老师 is insightful and takes personal interest to help each and everyone of us build self confidence.
老师 is insightful and takes personal interest to help each and everyone of us build self confidence.
Janet LAW
2 years ago
Jill Lowe's Vocal and Power of Voice training, combined with her Verbal training program, offers a transformative experience. Through her intuitive coaching and creative teaching analogies, she helped me discover vocal capabilities I never knew I had. As a literacy specialist and advocate for joyful learning, these newly mastered techniques have already enhanced my teaching and public speaking impact. Jill's unique ability to personalize the training while making complex vocal concepts accessible has given me the confidence to establish myself as a thought leader in my field. Her approach is truly unparalleled for anyone seeking to unleash their voice's full potential.
Mikki Tan
2 years ago
When I chanced upon Jill's Transformation Workshop on social media, I didn't know it would be a step towards getting myself "unstuck" in life. Before the end of the workshop (at zero cost), I signed up with her to start my journey.
Jill is a very experienced professional and she walks her talk. I always look forward to her lessons where learning is fun! As I learn along, I can apply right away! Small steps towards big change, for a better life.
Jill is affectionately known to her coachees as "Jill 老师 ' and encourages them on the journey of transformation to experience breakthrough and achieving worthwhile goals!! 👍🏻
Jill is a very experienced professional and she walks her talk. I always look forward to her lessons where learning is fun! As I learn along, I can apply right away! Small steps towards big change, for a better life.
Jill is affectionately known to her coachees as "Jill 老师 ' and encourages them on the journey of transformation to experience breakthrough and achieving worthwhile goals!! 👍🏻
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